Are you an international student who is studying in Australia under student visa subclass 500? Read carefully as you can find this information very useful. The information as been been collected and issued by Commonwealth Ombudsman for Overseas Students.
If you think that your college has made an error or has marked your work unfairly you can follow this 3 steps fact sheet how to proceed.
Case Study investigated by Commonwealth Ombudsman
Tilly (not her real name) was an international student studying with a private education provider in Australia. She had sat an exam and logged in to her online study portal to see her result. She was pleased to see that she had passed. However the next time she logged in, she noticed that her mark had been changed and she had now failed the unit.
Tilly lodged a complaint with the provider and met with an academic supervisor to discuss the changed exam result, but the supervisor would not change the result back to her original passing mark, so Tilly contacted us to make a complaint.
We investigated the case and found that:
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